WebCMS
Privacy Policy

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: February 2026

Introduction

WebCMS ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website webcms.lu and use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

WebCMS websites do not require registration for simple browsing. However, domain registration or subscription to services requires the collection of personal data: first name, last name, postal address, postal code, city, country, telephone, email. For commercial entities, the EU VAT number is also recorded.

Personal Information

When you contact us or use our services, we may collect personal information such as your name, email address, phone number, company name, and billing information.

Usage Data

We automatically collect information about how you access and use our website, including your IP address, browser type, pages visited, time spent on pages, and other diagnostic data.

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. See our Cookie Policy for more details.

Processing of Your Personal Data

Personal data is retained for the duration necessary for its purpose, then archived after the end of the commercial relationship. WebCMS implements technical and organizational measures to protect data.

In accordance with the law of August 2, 2002, everyone has the right to access, modify, rectify and delete their personal data. This right can be exercised via the website, by mail, by email or by telephone.

How We Use Your Information

We use the collected information for various purposes:

  • To provide and maintain our services
  • To notify you about changes to our services
  • To provide customer support
  • To gather analysis or valuable information to improve our services
  • To monitor the usage of our services
  • To detect, prevent and address technical issues
  • To send you marketing communications (with your consent)
  • To fulfill contractual obligations.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may employ third-party companies to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

Physical Data Hosting Location

Servers are located in Luxembourg in a secure datacenter with restricted physical access.

Access to Hosted Data & Backups

Data remains the full property of the client. WebCMS only accesses it for service execution and is prohibited from reselling or personal use of the data. Backups are retained for a maximum of 12 months.

Domain Registration

WebCMS acts as a Gandi S.A. reseller. Data necessary for domain name registration is transmitted to Gandi. In compliance with the GDPR (May 25, 2018), Gandi masks personal information via the Whois tool.

Generic Extensions (gTLDs) – .COM, .NET, etc.

With Whois protection enabled: first and last name display "REDACTED FOR PRIVACY", company name and email (anonymized alias) are visible. Address and phone use Gandi's protected data.

Without Whois protection: first and last name remain masked "REDACTED FOR PRIVACY", company name, country and email (alias) are displayed, address and phone are masked.

Geographic Extensions (ccTLD) – .LU, .FR, .UK, etc.

GDPR-compliant registry data is displayed. Otherwise, the same rules as for generic extensions apply.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights

Under GDPR and Luxembourg data protection laws, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (right to be forgotten)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country. We ensure that any such transfers comply with applicable data protection laws and that your information remains protected.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. For more information, visit the National Commission for Data Protection website: https://cnpd.public.lu

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: web@webcms.lu

WebCMS S.à r.l. – 278 route d'Esch, L-1471 Luxembourg | RCS: B144728 | VAT: LU23083861